Last updated: 9 September 2026
Privacy Policy
Subtle-T SMP ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and your choices. It applies to subtletsmp.com and any forms, calls or messages you exchange with us.
Information we collect
- Contact details you provide: name, email address and phone number.
- Information you choose to share about your hair loss or training goals, including any photos you upload for a quote.
- Basic website usage data (pages viewed, device type) collected through standard analytics tools such as Google Analytics and the Meta pixel.
How we use your information
- To respond to your enquiry and book your consultation or training.
- To prepare and send a quote you have requested.
- To contact you by phone, email or text message about your enquiry and appointments, where you have provided consent.
- To improve our website and services.
Electronic messages
In line with Australia's Anti-Spam Legislation (CASL), we only send commercial electronic messages where you have given consent, for example by submitting a form on this website. Every message includes a way to unsubscribe. You can also opt out at any time by replying STOP to a text, emailing subtlet.smp@gmail.com, or calling .
Photos you send us
Photos you upload are used only to assess your hair loss and prepare your quote or plan. They are stored securely and are never published or shared without your written permission.
Sharing
We do not sell your personal information. We share it only with service providers who help us run the business (for example our booking, messaging and analytics tools), and only for the purposes described above.
Retention and security
We keep your information for as long as needed to provide our services and meet legal obligations, and we take reasonable steps to protect it from unauthorised access.
Your rights
Under Victoria's Personal Information Protection Act (PIPA) you can ask what personal information we hold about you, request corrections, or ask us to delete it. Contact us at subtlet.smp@gmail.com.
Contact
Subtle-T SMP, 19a Chapel Street, Windsor VIC 3181 · · subtlet.smp@gmail.com